What should I do in case of a malfunction?

1. Are you the owner/administrator of the charging station?

Contact your installer or technical service partner. They can:

• check the charger remotely

• restart the charging station

• dispatch a technician if needed

• investigate wiring or configuration issues

2. Are you a user or guest charging at a Lumosa station?

Follow these steps:

1. Write down the error or fault number shown on the screen or sticker.
   (Each charging station has a unique CPO code or error ID.)

2. Call the service or support number printed on the charging station.
   The operator (CPO) can:

   • stop or start the session remotely

   • reset the charger

   • read error codes

   • provide immediate assistance

You do not need to contact Lumosa directly — all charging issues are handled by the operator (CPO).

Helpful tip

Note the time of the issue and what you were trying to do (start a session, stop charging, unplug the cable).
This helps the helpdesk resolve the problem faster.