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The luminaire is not working

Is a luminaire not functioning properly? Please follow the steps below to check the issue.

Step 1: Check whether the lighting is switched on

First, verify whether the lighting has been switched on via the LumosaTouch app or through the control system being used.

Step 2: Check the internet connection

Are the other lights working, but this luminaire is not?
Then check whether the internet connection of the NSW (Network Switch) is functioning correctly.

Step 3: Possible malfunction or defect

If the issue persists after checking the steps above, there may be a malfunction or defect in the luminaire.

Step 4: Contact support

In this case, please contact your installer.

If you do not know who your installer is, or if you do not have one, please contact Lumosa for further support.