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One luminaire does not switch on

Is one luminaire not switching on while the rest of the lighting is working properly?

 First, check whether the lighting has been activated via the LumosaTouch app or the used control system.

Is the luminaire still not working? Then check whether the internet connection of the NSW (Network Switch) is functioning properly.

Does the issue remain? Then there may be a malfunction or defect in the luminaire.

In that case, please contact your installer. Do you not know who your installer is, or do you not have an installer? Please contact Lumosa for further support.